Khaonuts Refund & Cancellation Policy
Cancellation & refund
Refund for cancelled orders will be processed to the original mode of payment within 5–10 working days, only if the cancellation is done before shipping the product. If the order is dispatched, cancellations are not allowed.
If the customer / consumer rejects the product at the time of delivery, they will be liable for a penalty of ₹99/-.
No return policy
There is no Return Policy. In case of consumer unavailability at the given address, or OTP not verified by the consumer, the consumer would then be given a refund after deducting a penalty of ₹99/- or the order value, whichever is higher, once the product is returned in a safe and secured manner.
Quality issue, damage or wrong product
If there is a quality issue, the product has expired, there is a packaging defect and hence the item is damaged, or a wrong product is delivered, please send us an email or call our customer care number stating the details of your concern. While sending the details, please share:
- Order number
- The item name/s
- Picture of the product in respect of which the concern has been raised
- Description of the problem
- In case of leakage or missing items, an unboxing video
Any such concern must be shared with us within twenty-four (24) hours from the time the order has been delivered to your address. Complaints received beyond 24 hours of delivery shall not be entertained.
We shall endeavour to attend to your concern and revert with our feedback at the earliest.
Contact us
Email khaonuts1@gmail.com or call +91 82086 10667 between 9 am and 6 pm, all 7 days of the week.
If your concern is found to be bonafide, we shall send you a return shipping label and instructions on how and where to send your package. Any product sent without receiving the return shipping label and instructions from us shall not be accepted or entertained.
Inspection & coupon
Once the return package sent by you has been received by us, we shall acknowledge the same and carry out a physical inspection of the product. If the concern raised by you is found to be bonafide, our team shall get in touch with you and share a coupon code equivalent to the amount of the product in question. You may use the coupon code to purchase products from khaonuts.com for an amount equivalent to its value. Terms and conditions apply. There shall be no refund in cash.
Order marked delivered but not received
If you have not received your order but have received an email and/or SMS saying it has been delivered, please email us or call our customer care number within twenty-four (24) hours of receiving that message. Your concern shall be looked into and, after ascertaining its genuineness, our team shall deal with it appropriately.